Faq's



Contact Us

Tel: 1300 788 355 (Australia)

PO Box 7019, Alexandria, NSW 2015, Australia

info@cappstar.com.au


Website Security

Is this web site secure?

Absolutely, Yes.

The Cappstar website utilises the Eway Payment Gateway to accept credit card charge authorisations from its online customers.

When paying by credit card online via Eway you are utilising a new generation payment gateway engineered from the ground up to remove much of the vulnerability and risk that has plagued the online e-commerce industry since it first started.

Without permanently storing your credit card, transaction or identity details within its systems, Eway achieves a level of security that is unmatched within the online card handling industry. Quite possibly your credit card details have never before been so secure.


Freezoccino Ice Blended Coffees

What kind of coffee goes into Cappstar  Coffee Mixes?

Cappstar's Coffee mixes are made with only the highest quality ingredients and rich mountain grown Arabica Coffee.

What can you blend the Cappstar's mix with?

Our mixes are made with a powdered creamer so all you need to add is ice and water. Use cold coffee or espresso in a drink if you are looking for a stronger coffee taste. Your own signature recipe can be made by adding a shot of liqueur eg. Kahlua or additional flavouring syrups if desired.

What kind of blender do I need to make Cappstar's products, and where can I get one?

The answer to this question depends very much on how many serves per day you will be making. For home users, a good quality domestic blender will enable you to produce a few drinks on a daily basis. For commercial purposes, domestic blenders will not be able to cope with repeated ice-blending and plastic and soft parts will wear very quickly.
We recommend Hamilton Beach, Vita Mix & Blendtec blenders as superior quality commercial blenders quite capable on handling ongoing ice-blended beverage production.
At Cappstar we can show you how to save money as well as provide you with the very best commercial blender and some free product. Please contact us directly for the best pricing and advice 1300 788 355 info@cappstar.com.au

Can Cappstar's drink mixes be made hot?

Yes, all of our mixes can be served hot, so you may enjoy this beverage in the winter time too! Just add hot milk, or water and indulge yourself. See our mixing directions. Just click on Recipes.

Can Cappstar's Blended Iced Coffee Mix be used in a granita/slush beverage machine?

Yes, most of them can. Thoroughly mix one bag of Cappstar's mix with 3.85 litres of water and pour into granita machine. Use two bags and 7.7 litres of water to fill one head of granita machine. Please contact our office for specific product details  1300788355

How is the Cappstar's products packaged?

All flavours are packaged in food grade foil poly-bags of approximately 1kg (weights vary according to flavour). There are 6 bags to a case with a total Net weight of approximately 6.3kg.

What is the shelf life of Cappstar's products?

Shelf life varies according to product ingredients , but generally our dry powder mix shelf life is Two (2) years under normal room temperature conditions ( approx. 17 degrees C)

What are the benefits of using Cappstar's powder based mixes?

They are easy to make, easy to use and easy to store! Our products are specifically manufactured to provide all the same flavours found with the use of ice creams, syrups and frozen yogurts, but without the high cost implications and frustration of storage/freezer space and production hassles.

How can I ensure that I sell a consistent Cappstar's beverage every time I make it?

One of the major benefits of using Cappuccine Australia's mixes is that we provide your location with measuring scoops to ensure that the same amount of product is used each time you or your employees make a drink. This will eliminate waste and allow your drinks to be perfectly consistent every time.

Do Cappstar's Products contain Trans Fats?

No, Our products have 0 grams Trans Fats.

How do I get allergen information, such as gluten and nuts in Cappstar's products?

Please see our Nutritional information on all of our products in regards to allergen concerns available on our website. 


Chai Latte Tea

What is Chai Latte Tea?

The word "chai" is a generic term for tea used in many parts of the world. Simply defined, it is an age old combination of tea, assorted spices, honey and milk which originated in India. Founded over 5,000 years ago, chai has been enjoyed by people around the world to relieve stress, muscle tension, and assist in digestion.

Chai Latte Tea is made from a special blend of the finest quality black tea, milk, spices (cinnamon, clove, ginger, cardamom, and aniseed) , sweetened with honey and reduced to a powder format for ease of use. Cappstar manufactures and distributes two Chai Latte products: Chai Latte Tea Original Indian and Chai Latte Classic.

How do you mix Cappstar's Chai Latte Tea?

You can use water, milk, or soy in our mixes. Place ½-¾ scoops (4-5 teaspoons)of mixture in a cup and dissolve with a small amount of hot water, then top up with hot milk.

Can Cappstar's Chai Latte Tea be put over ice and made as a blender drink.?

Absolutely Yes! As a matter of fact Chai is enjoyed both hot and cold. Serve this drink all year long. Put it "on the rocks" or mix it in the blender. For mixing directions see our Recipe page.

How is the Cappstar's Chai Latte Tea product packaged?

Chai Latte Tea Original Indian Spice is packaged in foil poly-bags of 1kg each. There are eight 6 bags to a case with a total Net weight of approximately 6.3kgs. 

What is the shelf life of Cappstar's products?

Our dry powder mix shelf life is Two (2) years under normal room temperature conditions ( approx. 17 degrees C)


Deliveries Shipping & Returns

Can I return my goods?

Return of Goods - goods returned for credit (other than damaged goods as listed above) will not be accepted unless prior arrangements have been made with Cappstar PL

Items purchased through Cappstar subject to the following conditions if you require to return the item.
a) the item must be in its original condition, with no scratches or dents and preferably in its original packaging. If it is a consumable the there must be at lease a 5 month best before date.
b) the item must be disconnected from all services, i.e. plumbing & electrical, prior to arranging for the item to be collected.
c) once the item has been returned to the supplier and points a) & b) above have been confirmed, then your refund will be effected to the nominated account or credited back to your credit card, minus any associated credit card fees.

The equipment you have purchased is covered by the manufacturers warranty and any terms and conditions that may apply under said warranty. Our suppliers will work hard to provide warranty service in an appropriate time frame. While some customers will request a replacement item or a full refund should there be a fault present at purchase the suppliers will invariably exercise their right to repair the item as covered under the warranty.

All returned goods are subject to a minimum 25% restocking fee, depending on what our suppliers charge, and will only be accepted if returned in original condition, in original packaging with all original instruction booklets, warranty cards and documents.

If the returned item has been used in any way it will be deemed to be second hand and no credit will be issued.

As the customer who is requiring the products, it remains your responsibility to ensure that all items are correct and that the information supplied is also correct.

With over 100 items displayed on our website, sometimes the information as listed is incorrect or not up to date and while we always try to display the correct product information, mistakes can be made.

Cappstar will always try to work with our customers to achieve the best possible result.


Deliveries

Wherever possible, deliveries are expedited within 1 to 2 business days of orders being placed. Shipments and deliveries will take place via third party couriers or Australia post depending on what the the most efficient way is. Goods transit time will depend upon the third party shipper, but within main metropolitan areas approximately 2-3 business days. Wherever possible tracking and consignment numbers will be supplied.

1. All deliveries are made to kerbside (or dock) of delivery Address in the metropolitan area of Sydney, only. The purchaser acknowledges that it is their responsibility to provide labour and equipment to unload and position the goods on site at the purchasers expense.

2. For deliveries outside the metropolitan areas listed, all transport is at the purchasers expense and must be organised through Cappstar Australia prior to shipping.

3. Transport costs, where applicable, are included in the order form.

4. Insurance for goods in transit is not included in the purchase price. If insurance is required by the purchaser, it must be arranged by the purchaser either direct with the carrier or their insurance agent.

5. Purchase price does not include unpacking, placement or positioning of equipment or connection to services or removal of rubbish and packing crates.

6. Delivery costs as set out in the shopping cart are for standard deliveries within the Sydney Metro area. Non-standard deliveries may incur additional costs.

 

Please do not hesitate to contact us for any concerns you may have.